Shipping & Return

At SURYA TASTE THE SUNSHINE, we are committed to providing a smooth and reliable shopping experience. This Shipping & Return Policy explains how we handle deliveries, returns, and refunds for your purchases on our website.

1. Shipping Information

• Order Processing Time: Orders are typically processed within 1–2 business days.
• Delivery Time: Most deliveries take 5–7 business days, depending on your location.
• Shipping Charges: Shipping costs are calculated at checkout based on weight, location, and order value.
• Tracking: Once shipped, a tracking link will be sent to your registered email or phone number.

2. Delivery Partners

We work with trusted courier and logistics partners to ensure safe and timely delivery. Delivery timelines may vary due to external factors like weather, strikes, or holidays.

3. Return Policy

• Eligibility: Returns are accepted only for damaged, expired, or incorrect products.
• Timeframe: You must request a return within 3 days of delivery.
• Condition: Products must be unused, sealed, and in original packaging.
• Non-returnable Items: Perishable goods, opened food products, and frozen items are not eligible for return.

4. Return Process

To request a return, email us at iknoorgroccers@gmail.com with your order number, product details, and clear photos of the issue. Once verified, we will arrange pickup or request you to ship the item back.

5. Refund Policy

• Approval: Once we receive and inspect the returned item, we’ll notify you of the refund status.
• Mode: Approved refunds will be credited to your original payment method.
• Timeline: Refunds are processed within 5–7 working days after approval.

6. Cancellations

Orders can be cancelled before dispatch. If the order has already shipped, cancellation is not possible. To cancel an order, contact us immediately at iknoorgroccers@gmail.com.

7. Contact Us

For any questions about shipping, returns, or refunds, feel free to contact our customer care team at iknoorgroccers@gmail.com. We are here to help!